Residents
A pest request residents can actually complete
Short, mobile-first and written in plain language — so the details your provider needs arrive with the first submission.
What are you seeing?
Urgency
Unit & access
Unit 312 · Entry permitted · Pets in home
Illustration of a configurable intake flow.
Intake
Configurable questions, consistent answers
You control which questions appear, which are required and how urgency is defined. Residents see a focused flow, not a generic maintenance form.
Step by step
What the resident does
01
Open the request link
From a resident portal link, an emailed link or a QR code posted on-site. No download, no account setup required by default.
02
Describe the issue
Plain-language questions about what the resident is seeing, where in the unit, and how long it's been happening.
03
Set urgency
Residents choose from urgency options your team defines, so expectations are consistent across properties.
04
Confirm preparation
Preparation instructions are shown for the selected pest type, and the resident confirms what's done.
05
Share access details
Unit number, entry permission, pets in the home and any access notes for the technician.
06
Get updates
Confirmation on submission, then scheduling and status updates as the request progresses.
Accessibility
Designed to be usable by every resident
The resident flow is built as accessible, responsive web pages.
Keyboard and screen reader support
Labelled inputs, visible focus states and semantic structure throughout.
Works on older phones
Lightweight pages that load quickly on slow mobile connections.
Clear, non-technical language
No jargon, no pest-industry terminology required to file a request.