Pest Requests Handled Without the Runaround.
Optima Pest Control gives multifamily property teams one orchestrated path from a resident's request to a completed service visit — digital intake, provider routing, coordinated scheduling and clear reporting.
How it works
From resident request to completed service in three steps
One consistent process across every property, so nothing gets lost between a resident, your office and a service provider.
Step 1
Resident submits digitally
Configurable questions collect pest type, urgency, preparation status and unit access details before anything is dispatched.
Step 2
Optima Pest Control routes the work
Routing logic matches the request to an eligible provider based on your rules for property, service type and urgency.
Step 3
Service is coordinated and tracked
Appointments and communications are coordinated, and status plus technician notes are recorded against the request.
For property managers
Less coordination work for your on-site teams
Pest requests usually cost your staff a chain of phone calls, voicemails and follow-ups. Optima Pest Control replaces that chain with a single tracked workflow.
One intake path
Every request arrives structured and complete instead of as a voicemail or maintenance ticket.
Fewer handoffs
Routing and scheduling happen inside the platform rather than over email threads.
Documented service history
Status changes and technician notes stay attached to the unit and the request.
Portfolio reporting
Property and regional teams see request volume and progress in one place.
What are you seeing?
Urgency
Unit & access
Unit 312 · Entry permitted · Pets in home
Illustration of a configurable intake flow.
Resident experience
A request residents can finish in a couple of minutes
Residents answer plain-language questions on their phone. The answers you need for a productive service visit are collected up front.
- Pest type and what the resident is observing
- Urgency, in language residents understand
- Preparation steps and whether they're complete
- Unit number, entry permission, pets and access notes
Routing
Routing logic you configure, not a black box
Each request is evaluated against your rules before it reaches a provider.
01
Eligibility
Providers are filtered by market, property assignment and the service types they're approved for.
02
Urgency
Urgency captured at intake determines which queue and response expectation applies.
03
Readiness
Preparation and access answers decide whether a visit can be scheduled or needs follow-up first.
04
Assignment
The request is assigned, the provider is notified, and the property team can see who has it.
Visibility
A portfolio view your regional teams can act on
Track open requests, routing status and completed work across properties. The interface below uses fictional demo records.
Portfolio overview
Illustrative interface with fictional records — not real properties or providers.
40
Open requests
12
Awaiting routing
14
Scheduled this week
6
Properties reporting
| Request | Property / unit | Pest | Urgency | Provider | Status |
|---|---|---|---|---|---|
| OPC-4821Today, 9:14 AM | Larkspur CommonsUnit 312 | Ants | Standard | Example Pest Co. | Scheduled |
| OPC-4820Today, 8:02 AM | Harbor RowUnit B-104 | Cockroaches | Priority | Sample Services LLC | In service |
| OPC-4818Yesterday, 5:41 PM | Maple & VineUnit 705 | Bed bugs | Urgent | Demo Pest Partners | Routed |
| OPC-4815Yesterday, 2:20 PM | Larkspur CommonsUnit 118 | Mice | Standard | Example Pest Co. | Completed |
| OPC-4813Yesterday, 11:07 AM | Cedar YardUnit A-9 | Wasps | Priority | — | Submitted |
Pipeline by stage
- Submitted12
- Routed9
- Scheduled14
- In service5
- Completed38
Figures shown are sample values for demonstration only.
Communications
Everyone stays informed without another phone tree
Requests move through defined statuses, and the people who need to know are notified as they change.
Resident updates
Confirmation, scheduling details and preparation reminders.
Provider messaging
Assignment details, access notes and follow-up requests in context.
Team visibility
Status changes and service notes recorded on the request record.
Provider network
Licensed pest companies: get routed work that arrives ready.
Requests reach you with pest type, urgency, preparation status and unit access already captured — so your technicians spend less time chasing details. We're building the network market by market with licensed providers.
Integrations roadmap
Built to connect, honest about what's live
We publish integrations only once they're in production. Everything below reflects current development status.
- Property management systemsIn discovery with design partners
- Resident portal deep linksIn development
- Outbound webhooks & data exportIn development
- CRM lead handoff (GoHighLevel)Configured for Optima Pest Control forms
No integration is claimed as available until it ships. See the full roadmap.
FAQ
Common questions
See Optima Pest Control with your portfolio in mind
Walk through resident intake, routing rules and reporting with a specialist. We'll use demo data and your real operating questions.